Refund policy
Return and Refund Policy
Effective Date: 15.10.2023
Thank you for shopping with DELEVI. We want to ensure that your shopping experience is pleasant and hassle-free. Please read our return and refund policy carefully to understand your rights and responsibilities when it comes to returning products purchased from us.
1. Returns Eligibility
You may return items purchased from DELEVI within 30 days from the date of delivery. Beyond this period, the right to return and request a refund will be forfeited.
To be eligible for a return, the following conditions must be met:
a. Item Condition: The product must be in its original condition, unused, and in the same state as when you received it. It should also be in its original packaging.
b. Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, must be provided.
c. Exclusions: Certain products may not be eligible for return due to hygiene reasons or if they are marked as non-returnable in the product description.
2. Return Process
To initiate a return, please follow these steps:
a. Contact Us: Reach out to our customer service team via email at [Your Customer Service Email] or by phone at [Your Customer Service Phone Number] to inform us of your intention to return the product.
b. Package the Item: Carefully pack the product, including all accessories and original packaging. Make sure to include a copy of your proof of purchase.
c. Shipping: You will be responsible for the return shipping costs unless the return is due to a mistake on our part.
3. Inspection and Refund
Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. If the product is found to be in compliance, we will process your refund.
a. Refund Method: Refunds will be issued through the same payment method you used for your initial purchase.
b. Processing Time: Please allow up to 3 business days for your refund to be processed. This duration may vary depending on your payment provider.
4. Non-Returnable Items
Some items are non-returnable and non-refundable. These include but are not limited to:
- Perishable goods.
- Personalized or custom-made products.
- Products marked as non-returnable in their descriptions.
5. Contact Information
If you have any questions or need assistance regarding our return and refund policy, please don't hesitate to reach out to us:
DELEVI (just.delevi@gmail.com)
Please note that our return and refund policy may be subject to change, so it's advisable to review it periodically. By making a purchase from DELEVI, you agree to abide by the terms and conditions outlined in this policy.
Thank you for choosing [Your Company Name]. We value your trust and are committed to providing you with exceptional products and services.
The DELEVI Team, 15.10.2023